THE RULES OF THE ROAD

Last updated: September 17, 2026

1. Service Overview

Alamo Litter Patrol provides recurring cat litter box service (The Weekly Patrol), Litter-Robot cleaning, scooping, and litter delivery in the San Antonio, TX area. Visits are scheduled weekly, or more often if you choose, at the day and time window you pick when you book. On The Weekly Patrol, visits alternate weekly: one week we bring a freshly sanitized box with all-new litter and take the used one away, and the next week we scoop, top off the litter, wipe down the box and haul the waste away.

2. Pricing & Billing

Pricing is published in full on our pricing page. When you book online you save a payment method with our payment processor, Stripe; nothing is charged at booking. On the 1st of each month we charge your card for all visits completed in the previous month, in one charge. You are billed only for visits we actually made. Litter and boxes are included; anything else you add, such as an extra box to keep, appears on your next monthly bill. Listed prices apply to new signups, and your rate is locked at the price you sign up at.

3. Cancellation

On the month-to-month plan you can cancel anytime by emailing hello@alamolitterpatrol.com. We'll stop billing after your current week's service. No cancellation fees.

The 12-month plan is the same service at a lower rate in exchange for a twelve-month commitment. Ending it before twelve months is billed a flat $50 early cancellation fee on your final bill, whenever it happens. We waive it if your cat passes away. Nothing else is owed, and the month-to-month plan has no cancellation fee at all.

4. Skipping a Service

To skip a visit, reply SKIP to our reminder text the day before, or text us any time before it arrives. Skips with a day's notice are free, with no limit. A same-day skip is billed a $10 short-notice fee. When you have more than one visit a week, skipping one visit removes one extra-visit charge from that week, and skipping every visit that week removes the week's charge. Customers on more than one visit a week can skip a single visit or the whole week. If you don't respond, we'll deliver service as scheduled.

You can pause service for up to 3 months by text and keep your locked rate. A pause longer than 3 months re-signs at the prices current when service resumes.

If you confirm a visit and we then can't get to the box, for example the door is locked, the code has changed, or a Porch box wasn't set out, we'll always try to reach you first. If we can't, that visit is billed at a $10 missed-visit fee instead of the full rate.

5. Access & Safety

For home-entry service, you agree to provide a safe path to the litter box and to confine pets that may be aggressive. For Porch service, the box must be set out and reasonably accessible on your service day. We reserve the right to skip a visit (and not charge) if access is unsafe or blocked. Any key you give us is tagged with a code rather than your address and kept locked.

6. Boxes

Boxes are included in the price. Any box we supply, whether for the weekly rotation or as a loaner while your Litter-Robot is with us, remains our property and is collected at cancellation, or you can keep it for $25. A box you supply is always yours and is never charged for. Boxes damaged or lost beyond normal wear may be charged at $25 each. Boxes not available for pickup within 14 days of your final visit are billed $25.

6a. Gift Cards

Gift cards are a prepaid balance applied to monthly bills until the balance is used up. They never expire, are not redeemable for cash, and can be used on any service we offer. If the recipient is outside our service area, email us and we will refund the purchaser in full. A gift card cannot be used to pay an early cancellation fee.

6b. Litter Delivery

Litter delivery is priced as a delivery fee plus bags, at the prices on the pricing page: $15 for a one-time delivery, or $5 per visit when it recurs every week, two weeks, or four. Bags are the H-E-B litter we stock at the listed price, or another brand at its store price plus a flat $6 shopping fee (once per order, not per bag), with the receipt on your bill. A recurring delivery holds a weekly window like any other service and can be cancelled anytime with no fee. Tell us before we arrive to skip a delivery and it is not billed. A one-time delivery is charged the day we drop it off, not on the 1st; a recurring delivery is billed on the 1st like our other services. Alamo Litter Patrol is not affiliated with or endorsed by H-E-B.

7. Service Guarantee

If you're not satisfied with your first visit, contact us within 7 days for a full refund.

8. Liability

Alamo Litter Patrol carries general liability insurance. Our liability for any incident is limited to the cost of the affected service visit, except where prohibited by law.

9. Changes

We may update these terms with reasonable notice. Continued use of our service after updates constitutes acceptance.

10. Contact

Questions about these terms? Email hello@alamolitterpatrol.com.