QUESTIONS?

Home entry is our standard: we come inside, do the boxes, and leave. However you want to let us in works, whether you're home, we have a spare key or door code, or you leave the box on the Porch on your service day. Same price either way, for every service.

H-E-B Unscented Guaranteed Clumping Litter w/ Odor Control, the 20 lb bag. If your cat has a preference (pine, paper, crystal, scented), name it when you sign up and we'll buy it at store price plus a flat $6 shopping fee, receipt included. Alamo Litter Patrol is not affiliated with or endorsed by H-E-B. We just buy their litter.

No problem. You'll get a reminder text the day before. Reply SKIP to it and we'll see you at your next service. No charge, no limit. Same-day skips: $10 short-notice fee. More than one visit a week? Skipping one takes that visit's extra-visit rate off the week ($17 on The Weekly Patrol, $15 on Scoop Only), and skipping the whole week means no charge for it.

Going away for a while? Pause up to 3 months and keep your locked rate. Just text us. Longer pauses re-sign at current rates.

We bag and dispose of it properly at our facility. You never touch it.

We pick up your Litter-Robot, deep-clean it at our shop, and return it within 3 business days, fresh and clean with new litter. While yours is away, we leave a standard loaner box so your cat is never without. It's $85 per clean, plus $25 for each additional unit. Most owners book one a month.

Yes. We bring H-E-B unscented clumping litter to your door. Bags are 14 lb for $7, 20 lb for $9, or 35 lb for $14. Delivery is $15 one time, or $5 on a schedule (every week, 2 weeks, or 4 weeks). Want another brand? Store price plus a flat $6 shopping fee. Just name it in the notes when you book, or text, call, or tell us in person. Already a customer? We bring bags on your visit with no delivery fee. Start a plan within 30 days of a one-time delivery and we take $10 off your first bill.

Yes. Customers 65 and older get 10% off their entire monthly bill. Just check the box when you sign up and we'll verify on the first visit. No paperwork required.

Yes. Active duty, veterans, and military families get 10% off their entire monthly bill, on base or off. Check the box when you book and show a military or VA ID on the first visit. It's the same 10% as the senior discount, so it's one or the other, not both.

We use a rotating pair of boxes. While Box A is at your home, Box B is at our shop being washed and disinfected. Twice a month we bring Box B in clean with all-new litter and take Box A back to sanitize. In between, we scoop and top off the litter in the box you have. Boxes are included either way, whether we supply them or you use your own.

No. Boxes are included in the price, and using your own costs nothing, ever. Ours are XL stainless steel, 23.5 x 15.5 x 6 inches, which never scratches or holds odor the way plastic does. Want an extra box to keep around the house? That's $25. If you ever stop service, we pick our box up on your last visit.

For The Weekly Patrol or Scoop Only, the rule holds: $10 a week for each box past the first. Litter-Robot cleaning is different, $25 for each additional unit. The booking form handles up to six either way, and past that send us a note and we'll set it up.

Book online: pick your boxes, how often you want us, and your day and time. The price updates as you go, and your window is confirmed the moment you book. No waiting on a call back.

Yes. Month-to-month has no contract and no cancellation fee: email or text us and we stop after your current week. The 12-month plan has a flat $50 fee if you end it early. Either way, we pick up our box on your last visit.

Our heart goes out to you. Just let us know so we can cancel your plan. We'll waive the early cancellation fee.

Yes, on the gift card page. Any amount from $25 to $1,000, emailed the moment you pay, and it never expires. The recipient enters the code when they book and the balance comes off their monthly bills. If they turn out to be outside our service area, we refund you in full.

Book the plan for the boxes first. On the confirmation page, tap Book another service and add the Litter-Robot cleaning with the same card and address. Each service keeps its own schedule and shows as its own line on your bill.

Yes. Put the gate code or call box instructions in the access notes when you book. If there is no outside bin, we take the waste with us.

We work Monday through Saturday. If a holiday or severe weather lands on your day, we text you ahead of time with a make-up day. You are never billed for a visit we did not make.

Right now, Shawn, the owner. As we grow, an insured, uniformed team member in a marked vehicle. You get a text the day before every visit and a photo after it, whoever comes. Alamo Litter Patrol is insured through Pet Sitters Associates.

It helps but it is not required. If you want to walk us through your setup, pick a window when you are home. Otherwise leave the access notes and we text a photo when the first visit is done.

Hooded boxes we service like any other. Other automatic boxes we look at on the first visit: most can be scooped and topped off on the plan, and a full deep clean is priced like a Litter-Robot.

We keep coming. While we're there we'll top off food and water at no charge. Leave the food out and tell us where it lives. Dry food and water only, and no extra trips, so it stays free.

Vets recommend scooping at least once a day, a full litter change every 2 to 3 weeks for one cat and every 1 to 2 weeks for several, 2 to 3 inches of litter kept topped up, and one box per cat plus one. Here is how we line up: we come as often as you want us, up to six days a week; twice a month we bring a clean box with all-new litter and take the used one away to sanitize; we fill to 2 inches and go up to 3 free; and we tell you when you need another box, at $10 a week.